Privacy Policy

Introduction

Healthy Path Rx is dedicated to upholding the privacy of our users and ensuring compliance with applicable laws regarding the personal information we may collect from you through our websites, including www.HealthyPathRx.com and our platform. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your personal information. By accessing our websites and using our services, you agree to the terms and conditions described in this policy.

Information We Collect

We collect information in two ways:

1. Voluntarily Provided Information – Data you actively provide while using our services, such as your full name, email address, phone number, date of birth, shipping/billing address, health intake information, photos you upload, and payment information (processed by our PCI-compliant payment processor).
2. Automatically Collected Data – Information automatically transmitted from your device when using our services, such as IP address, browser type, device details, page visit data, session timestamps, approximate location (if enabled), and cookie/pixel identifiers.

Your information may be used to:

• Manage interactions with you – Administer our communications, account access, user support, and engagement with you across the website and platform.
• Enhance and secure the website and platform – Maintain, protect, and improve the functionality, availability, fraud prevention, and security of the website, platform, and associated services.
• Provide personalized experiences and improved support – Deliver tailored experiences, content, and recommendations based on your preferences and usage patterns, subject to your cookie/consent choices.
• Respond to inquiries and assess user needs – Address questions, requests, and concerns from users and evaluate service or treatment needs.
• Inform you of changes to services, products, or the platform – Notify you of updates, modifications, or improvements to the website, platform, products, or services.
• Conduct research, create or enhance products and services – Use aggregated or de-identified data to improve quality, develop offerings, evaluate programs, and manage promotions or outreach campaigns.
• Market goods and services with your consent – Communicate information about products, services, or promotions only where consent has been provided or where otherwise permitted by law. You may opt out at any time.
• Provide routine updates and reminders – Send scheduled notifications, reminders, and operational communications regarding services, consultations, or orders.
• Facilitate clinical care and coordination – Share relevant health information with providers, pharmacies, laboratories, or other professionals involved in your care to ensure proper treatment, medication management, and follow-up, disclosing only the minimum necessary information.
• Billing and payment processing – Share information with health plans, pharmacies, payment processors, or other entities to process payments and facilitate billing for services, fraud prevention, and audit.
• Regulatory and legal compliance – Disclose information when required by law, to comply with regulations, enforce agreements, defend rights, or prevent fraud or illegal activity.

Cookies

We use cookies and similar technologies to improve your experience, keep you signed in, remember preferences, measure performance, and (where permitted) personalize content and marketing. Most browsers accept cookies by default, but you can modify settings to decline them or receive alerts. Declining cookies may limit website functionality. You can also manage preferences at: [COOKIE PREFERENCES LINK].

Your Data

Your data may be shared in the following contexts, with attention to both operational and clinical needs:

• Subsidiaries and Acquisitions – In the event of a corporate restructuring, merger, acquisition, or other business transition, your personal and health information may be securely transferred within our corporate group to ensure continuity of care, maintenance of medical records, and uninterrupted service delivery, subject to this Policy and applicable law.
• Without Specific Consent – Your information may be shared with third parties without your explicit consent when legally required or justified. This includes complying with federal, state, or local laws; responding to legal proceedings or regulatory requests; defending our legal rights; or preventing fraud, abuse, or other illegal activity. Such sharing may involve clinical or health information if necessary to comply with these obligations.
• Public – Certain information you voluntarily share in public forums or on publicly accessible areas of our website may become visible to other users or the general public. Please exercise caution when posting sensitive information.
• Service Providers and Clinical Partners – We may share your personal and health information with affiliated service providers, including healthcare providers, medical groups, pharmacies, laboratories, payment processors, technical support teams, shipping carriers, analytics, and marketing partners. This sharing is necessary to deliver care, coordinate prescriptions, process transactions, support telehealth consultations, and improve our services. Providers and pharmacies involved in your care will receive the minimum necessary information to safely and effectively treat you, while adhering to applicable privacy and regulatory standards.
• Aggregated or De-Identified Data – Non-identifiable or aggregated data may be used internally or shared with third parties for purposes such as marketing, research, quality improvement, product development, and clinical program evaluation. This data does not include information that can directly identify you and is intended to improve services while preserving privacy.
• Clinical Context Considerations – When sharing health information with providers, pharmacies, or other clinical partners, only the information necessary for safe, effective care coordination will be disclosed. Your medical history, current treatments, laboratory results, and prescriptions may be shared as needed to ensure proper treatment and continuity of care. All sharing complies with applicable laws, regulations, and professional standards governing patient confidentiality.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including operational needs, legal mandates, dispute resolution, fraud prevention, recordkeeping, service provision, and enforcement of agreements. When, in our discretion, retention is no longer necessary, information will be securely deleted, de-identified, or aggregated in accordance with law and our policies. Even upon a request for deletion, certain information may be retained to fulfill legal, regulatory, contractual, or other obligations. Aggregated or de-identified data may be preserved for analytics and reporting where permitted.

Use of Personal Data

Your information may be used to:

• Facilitate Access to Services – Provide and manage the services you request, including account creation and maintenance, scheduling consultations or appointments, coordinating care with affiliated providers and pharmacies, and improving your platform experience.
• Process Transactions – Process payments for services, verify billing details, manage subscriptions or orders, and handle related financial transactions securely.
• Communicate With You – Contact you regarding your account, services, appointments, or other inquiries via email, phone call, portal messages, or text message (SMS). Messages may include confirmations, reminders, updates about your care, relevant promotional information (where permitted), and important notifications about changes to the platform, services, or policies. Message and data rates may apply. You may opt out of marketing SMS at any time by following instructions in the message or contacting customer support.
• Fulfill Legal and Regulatory Obligations – Comply with applicable laws, regulations, or legal processes, including reporting to authorities, conducting audits, managing disputes, or protecting our rights and those of our users.
• Coordinate with Pharmacies and Providers – Share necessary information with affiliated pharmacies or healthcare providers to ensure that prescriptions, treatments, and other services are accurately delivered and coordinated in a safe and lawful manner.
• Internal Management and Improvements – Analyze aggregated, de-identified, or pseudonymized data for internal business purposes, including improving our platform, developing new services, conducting research, and enhancing user experience.

Preservation / Security of Your Data

We implement reasonable technical, administrative, and physical safeguards to protect personal information from unauthorized access, loss, or disclosure, including encryption in transit where appropriate, access controls, and vendor due diligence. While we strive for security, internet transmissions inherently carry risk, and absolute security cannot be guaranteed.

Protected Health Information (PHI)

With your consent and as applicable, sensitive health information may be collected and used in accordance with law. While Healthy Path Rx is not a “covered entity” under HIPAA, we may act as a “business associate” to independent providers, medical groups, and pharmacies. When HIPAA applies, PHI is handled pursuant to the minimum necessary standard, Business Associate Agreements, and applicable federal and state privacy laws. You may also receive a separate Notice of Privacy Practices from your provider or pharmacy.

Device Data Collection

Automated data from your device, such as operating system, device type, cookie/pixel identifiers, and geo-location (if enabled), may be collected depending on your device settings and permissions.

Third-Party Links

Our website may contain links to third-party websites and services, which are not affiliated with us. We are not responsible for their privacy practices. Review their terms of use and privacy policies before engaging.

Data Subject Rights and Options

Depending on applicable laws, you may have rights to access, correct, delete, or export certain personal information; request limits on sharing; opt out of certain processing; and choose confidential communication methods. You have the right to file complaints without fear of retaliation. To exercise rights, contact us at [YOUR BRAND EMAIL] or use the online form at [WEBSITE LINK]. We may require sufficient information to verify your identity and residency and will respond within the applicable timeframes. You may designate an authorized agent where permitted by law.

State-Specific Opt-Out Rights

Residents of certain states may have additional rights regarding the collection, use, and sharing of their personal information. These include the ability to opt out of the sale, sharing, or processing of personal information for certain purposes:

• California – Right to opt out of the sale or sharing of personal information.
• Nevada– Right to opt out of the sale of personal information.
• Virginia– Right to opt out of processing personal data for targeted advertising and profiling; appeal rights.
• Connecticut – Right to opt out of the sale of personal information and targeted advertising.
• Colorado – Right to opt out of targeted advertising and certain profiling; appeal rights.
• Utah – Right to opt out of the sale of personal information.
• Maine – Rights related to the sale of personal information by Internet Service Providers.

To exercise your state-specific rights, please contact us at [email protected] or use the online form at https://healthypathrx.com/contact-us/ We will verify your request as required by law.

Security

We employ industry-standard safeguards and regularly evaluate security measures to protect your data. No system is completely secure; transmission of data is at your own risk. If a security incident affects your information, we will provide notifications as required by law.

Order Acceptance and Fulfillment

Receipt of an order does not constitute automatic acceptance. Orders may be clarified or canceled if incomplete, fraudulent, or noncompliant. Orders not dispatched within 30 days of full completion may be canceled with notification. Our services are not intended for resellers or wholesalers.

Amendments to Privacy Policy

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes. Users are encouraged to review it regularly. Material changes will be indicated by an updated “Last Updated” date and, where required, additional notice.

Your Rights Regarding Health Information

• Access Your Records – You have the right to request copies of your health records and other information we maintain about you. Requests can be submitted in writing, and we will provide records in the requested format when feasible, consistent with applicable law.
• Correct or Amend Records – If you believe any information in your health records is inaccurate or incomplete, you have the right to request corrections or amendments. If a request is denied, we will provide a written explanation and instructions for submitting a statement of disagreement.
• Confidential Communication – You may request that we communicate with you using alternative methods or at alternative locations to maintain your privacy (e.g., different email address or mailing address). Reasonable requests will be accommodated.
• Limit Information Sharing – You may request restrictions on the use or disclosure of your health information, including limiting disclosures to health plans for services you pay for out of pocket in full, to the extent permitted by law. While we will make reasonable efforts to honor your requests, certain legal or regulatory obligations may prevent full restriction of some disclosures.
• File a Complaint – If you believe your rights have been violated or that your health information has been used or disclosed improperly, you may file a complaint with us without fear of retaliation. You also have the right to file a complaint with the U.S. Department of Health and Human Services. For more information visit: www.hhs.gov/ocr/privacy/hipaa/complaints.

How We Use or Share Health Information

• Treatment – We may use and share your health information with healthcare professionals involved in your care, including providers and affiliated pharmacies, to ensure safe, accurate prescribing and dispensing.
• Running Our Organization – We may use health information for healthcare operations such as quality improvement, training, auditing, and customer support, and to communicate with you regarding your care or administrative matters.
• Billing and Payment – Health information may be used or shared with health plans, pharmacies, or other entities for payment purposes, in compliance with applicable laws.
• Other Permitted or Required Uses – We may use or disclose health information when required or allowed by law, such as for public health reporting, law enforcement, legal proceedings, or to prevent harm. Any such use is limited to what is legally permissible.
  We are legally required to safeguard health information and will issue breach notifications as required by law. Uses or disclosures outside this policy require your written authorization, which you may revoke as permitted by law.

Electronic Communications, Transactions, and Signatures

By accessing and using the platform, sending emails, completing online forms, or providing your mobile number, you consent to receive electronic communications (including emails, portal messages, and SMS). Such communications satisfy any legal requirements for written communication. You agree to the use of electronic signatures, contracts, orders, and records, and to electronic delivery of notices, policies, and transaction confirmations. You may opt out of marketing SMS at any time; transactional and service messages may still be sent as permitted by law.

Contact Details

For questions, requests, or complaints, contact:
Email: [email protected]
Company Address: 1250 W Glenoaks Blvd # 258, Glendale, CA, 91201
Pharmacy Partner: Absolute Pharmacy 16011 N Nebraska Ave #103, Lutz, FL 33549 and Vios Pharmacy 31035 Schoolcraft Rd, Livonia, MI 48150

Agreement / Acknowledgment

By using our site, platform, and services, you consent to this Privacy Policy and acknowledge adherence to the privacy policies and Notices of Privacy Practices of any affiliated Pharmacies, Medical Groups, or Providers with whom you engage. This policy is incorporated by reference into our Terms & Conditions.